Description
Contract: Six months fixed term contract, full time
Salary: £23,400 - £25,080 per annum
Location: Ipswich IP2 8NQ
Closing date: Monday 24 February 2025
Interview date: 3 & 4 March 2025
We’re recruiting an Admissions Coordinator to join our team at our Suffolk rehoming centre
The Admissions Coordinator plays a key role in our mission by efficiently coordinating the intake of pets into our centres or home-based services, ensuring a smooth and speedy admissions process that maximises available spaces and helps more pets find homes faster!
More about the role
As the Admissions Coordinator, you'll be responsible for meeting pet intake goals at your assigned centre(s), working closely with other Admissions and Adoption Coordinators to maximise efficiency and make the best use of available homes and space. This means getting pets into home-based services or on-site accommodation as quickly as possible.
Day to day, you'll manage the planning and practical steps of admitting pets, making decisions based on priority and available homes. You'll assess each pet, collaborating with behavioural and vet teams if needed, to fully understand their needs.
You'll also ensure we have pets to fill any open spots, allowing us to help as many as possible. This includes working with partner organisations and building relationships to support our service agreements.
Providing great rehoming services is key but so is making sure every client interaction is excellent. Your role is crucial in helping us achieve our goals and ultimately, help more pets at Blue Cross.
This is a full-time, six-month fixed-term maternity cover contract (37.5 hours per week), on a rota to include weekends and public holidays.
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
You’ll be a strong communicator with experience in a client-facing, animal-related role and a solid understanding of pet welfare. You’ll be skilled in hands-on pet assessments, quickly gathering and recording information while engaging with clients and stakeholders.
With a pet and client-focused approach, you’ll make decisions under pressure, sometimes independently, while following processes and embracing new ways of working. Your problem-solving mindset will help you find practical solutions and prioritise effectively, especially when admitting pets.
You’ll thrive in an emotionally charged environment, showing resilience, empathy, and support for both clients and colleagues.
Knowledge, skills, and experience
* Demonstrable experience of carrying out cat and dog assessments.
* Experience working or volunteering in a pet welfare role.
* Demonstrable understanding of admission considerations for pets and the places available
* Significant experience in delivering high level customer service in a fast paced and often emotional environment.
* Proven decision-making ability.
* Strong administration skills, including the use of computerised systems.
* Current full driving licence.
* The ability to demonstrate, understand and apply our Blue Cross values
Although not essential, it would be great if you also had:
* Working knowledge of cat, dog, and small animal behaviour.
* Client relationship management experience.
* Understanding of safeguarding issues.
How to apply
Click the apply button below and complete the online application process before the closing date on Monday 24 February 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
* Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
* Free physiotherapy advice and face to face intervention
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with Continuing Professional Development and personal development support.
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you