Motus Commercials located in Frome is on the lookout for a dedicated Customer Service Advisor to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
5 days per week Monday to Friday 8.30am - 18.00pm alternate Saturdays AM paid as overtime
Salary - £28665.00
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
1. Holiday allowance of 23 days plus bank holidays rising to 25 days
2. A pension that pays through salary sacrifice
3. BUPA medical insurance discounted scheme
4. Life assurance 2 x salary
5. Employee discounts with the Network Benefits
6. Employee assistance programme
7. Seminars providing education on mental, physical and financial wellbeing
8. Being Brilliant Awards
9. Engagement & Charity Events
As a Customer Service Advisor at Motus Commercials in Frome, we will be looking for you to be able to demonstrate:
1. High level of customer service skills
2. Brilliant levels of communication written and verbal
Main duties for our Customer Service Advisor are:
1. Providing exceptional customer service
2. Utilising various forms of communication for example in person, phone, or email to best handle the customer
3. Dealing with customer queries from acceptance to resolution
4. Exceeding customer expectations by ensuring you are part of a Brilliant Team which provides a quality service to all customers.
5. To embrace all opportunities of learning and developing alongside some of our Brilliant Customer Service Advisors.
6. Maximise opportunities for labour and parts sales whilst offering customers good value for money
7. Promote and upsell vehicle service and maintenance contracts
8. Attend manufacturer and dealer training courses to develop and grow skill sets
9. To enjoy your time as a Brilliant Colleague within Motus Commercials.
Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS FRO to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.
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