COLTISHALL MEDICAL PRACTICE JOB DESCRIPTION DISPENSER Responsible to: Practice Manager and Partners MAIN PURPOSE OF JOB To ensure: That enquiries from patients are efficiently and courteously handled To maintain all prescription records on computer That prescriptions are dispensed accurately and promptly according to Practice policy That the dispensary premises are kept tidy MAIN DUTIES Being aware at all times which doctor is on call, his whereabouts and knowing which doctors are working at any given time Answering general enquiries within limits of knowledge, confidentiality and experience with regard to medication dispensed, referring to GPs, Pharmacists, or Pharmacy Technicians where applicable Receiving patients following consultations and dispensing prescriptions as necessary Issuing patients repeat prescriptions in a timely manner as set out in the Standard Operating Procedures Forwarding any queries to the appropriate doctor Recording any outcomes from queries in electronic medical record Scanning processes complete the checking procedure for repeat prescriptions, but in the event of equipment/software failure these checks should be completed by other dispensers To order and maintain satisfactory levels of drug stocks according to practice policy To order and maintain satisfactory stocks as advised by nursing team in treatment room Ensuring controlled drugs are recorded and maintained in accordance with practice policy To order all containers, closures, boxes and bags for dispensary Ordering drugs at the most competitive prices Checking delivery notes and invoices where appropriate Checking expiry dates of incoming drugs Prepare and check medi wallets/support systems for patients with second dispenser. Liaise with and complete relative forms for Medicine Support Services as required. Ensuring that the prescriptions are correctly endorsed Ensuring the correct endorsements are on the prescriptions Ensuring that prescriptions are counted ready to be sent away at each month end Ensuring the back of prescriptions are correctly completed by patient Collecting and reconciling prescription charges ready for banking Collection and processing money from private prescriptions Liaising with practice and district nurses and other members of the team regarding dispensary matters Ensuring the dispensary shelves are dusted and expiry dates are checked on at least a monthly basis discarding drugs past their expiry dates on a regular basis Ensuring the dispensary area is left tidy and ready for use by incoming colleagues together with information about any unresolved or urgent matters Participate in making tea/coffee for other members of staff and washing up Checking fridge temperatures daily Locking fridge at the end of each day Undertake end of day procedures Complete the end of day cashing up. Assist receptionist in the closure of the premises AND ANY OTHER DUTIES WHICH ARE REQUESTED BY PARTNERS OR PRACTICE MANAGER COLTISHALL MEDICAL PRACTICE JOB DESCRIPTION PRESCRIBING CLERK Responsible to: Practice Manager and Partners MAIN DUTIES To process all medication requests coming into the Practice as set out in the Standard Operating Procedures: NHS App Emails Post Slips Coltishall Pharmacy mediwallet patients Spixworth Pharmacy mediwallet patients Phone requests Monthly Nursing Homes Mill House & St Marys Printing off mediwallet (dosette box) scripts To take phone calls between a designated time (9am 5pm) To check Docman on a daily basis To check Footfall on a daily basis To check tasks on a daily basis To ensure all patients have had a yearly medication review sending invites/reminders In preparation of the medication review appointment ensure all relevant blood tests, blood pressure, weight checks have been booked Print off all ICE forms (blood test forms) for the following days phlebotomy appointments To participate in team & coffee making for the team AND ANY OTHER DUTIES WHICH ARE REQUESTED BY PARTNERS OR PRACTICE MANAGER