This is a hybrid role where you need to attend the office 2 days a week. Hours are 8am-5.30pm paying £25,300 PA, the position is for about 6 months but could be longer.
Job Specification
Commitment to Customer Care and Service Excellence
* Demonstrate a strong commitment to customer care and service excellence.
* Exhibit an excellent phone manner, with the ability to handle difficult conversations and prioritise workload effectively.
* Possess good IT and digital skills, with the ability to learn new systems quickly.
1. Answering Inquiries: Respond to customer questions and resolve issues promptly.
2. Data Management: Use computer systems to track, update, and manage customer interactions and data.
3. Escalation: Identify and escalate priority issues to the appropriate supervisor or department.
4. Compliance: Follow company procedures, guidelines, and policies regarding customer service.
5. Documentation: Document all call information according to standard operating procedures.
6. Complaint Handling: Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
7. Team Contribution: Contribute to team efforts by accomplishing related task...