1st/2nd Line Support Engineer required by my leading Managed Service Provider (MSP) Do you thrive in fast-paced settings, delivering exceptional technical support to a wide range of clients? If so, we want to hear from you About the Role We’re recruiting for a 1st/2nd Line Support Engineer to join an innovative and growing IT service provider. This role is perfect for someone with hands-on experience supporting multiple clients and juggling diverse technical challenges in an MSP setting. Key Responsibilities Provide 1st/2nd line technical support Troubleshoot and resolve hardware, software, and network issues effectively and efficiently. Assist with the setup and maintenance of desktops, laptops, servers, and peripherals. Work collaboratively with other IT professionals to escalate and resolve complex technical issues. Maintain and update documentation on systems and processes. Deliver excellent customer service, ensuring issues are resolved to client satisfaction. What We’re Looking For Proven experience in an MSP environment handling multi-client support. Strong knowledge of Windows, Office 365 administration. Experience with network troubleshooting (DNS, DHCP, VPNs, firewalls). Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. A proactive approach to problem-solving and the ability to multitask effectively. Relevant certifications (e.g., CompTIA, Microsoft) are a plus but not essential. Why Join Us? Competitive salary and benefits package. Ongoing training and career development opportunities. The chance to work with cutting-edge technology and a variety of exciting clients. A collaborative and supportive team environment that values your expertise. This is a fantastic opportunity for an ambitious IT professional to take the next step in their career within a thriving and fast-paced MSP. Must be able to drive to High Wycombe/Amersham. Slight Hybrid role