Technical Support Administrator
Harlow, Essex
Monday to Friday – 8:30am to 4:30pm
Hybrid Working (minimum of 2 days based in the office)
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Technical Support Administrator to join their team based at their Service Centre in Harlow.
To be considered for this role you must have at least 3 years UK based experience as an administrator with the ability to manage substantial workloads, be able to multi task, have excellent time management and communication skills, both written and verbal.
Key Responsibilities
Provide administrative support within the Technical Support Department
Perform data mining activities on a variety of sources and producing reports as required
Ensure equipment records and reports are managed, consolidated, and archived correctly
Write, record, and distribute minutes for department meetings and other meetings as required
Ensure continuity of information within area of responsibility
Undertake other reasonable tasks as directed by UK Technical Support Manager
Comply with the Quality Assurance and Environmental, Health & Safety policies, and work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers, and members of the public. Promptly raise any concerns regarding potential violations of the policies
May involve travel UK-wide as needed to perform operational duties and to obtain or provide training
Key Accountabilities
Directly support activities undertaken by the Technical Support team
Undertake the daily administration processes involved in running Technical Operations across the UK
Create and manage technical reports using various sources of data, coordinating with managers as needed
The administration of UK Biomedical Operations systems
Performance Indicators
Innovate and streamline administrative processes to ensure a timely response to requests for information, and safeguard data integrity
Essential Skills and Experience
Ability to manage substantial workloads, prioritising as appropriate
Experience in administration
Excellent Time management and prioritisation skills
Excellent communicator, both written and verbal
Good knowledge of MS Office Applications
Ability to multi-task and work independently as well as in a team
Full UK Driving licence
Mobility Requirements
Role location – Northamptonshire Area - Homeworking
UK travel - On occasion to fulfil role
Benefits
Royal London Pension Scheme – 3% EE contribution and 5% ER contribution
Death In Service Scheme after 6-month probation – 4 times salary
Perkbox employee benefit system
25 days annual leave + bank holidays
A DBS Enhanced Disclosure is required for all applicants.
If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)