Job Title: Retail Store Manager
Location: Bristol
Hours: 39 hours per week
Shift Patterns: 5 days out of 7 (Weekend work included)
Salary: Competitive DOE
An excellent opportunity has presented itself to join our client, an industry leader in the fashion sector, as their Retail Store Manager. You will join the management team, reporting to the Area Manager.
As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example.
Primary Responsibilities
Increasing Store Profitability & Sales
1. Monitor store performance daily, weekly and monthly, providing reports and updates to area managers to improve.
2. Utilise KPI’s to enhance store performance and sales.
3. Awareness of store performance, relating to customer footfall, conversion and average spend.
4. Show initiative in product placement and prioritise concession.
5. Review margins and sales per square foot to ensure maximum profit.
6. New business development.
7. Ensure staff are consistently aware of sales targets and exceeding expectations.
8. Ensure staff are trained with regards to visual merchandising.
9. Maintain costs in line with budget, proactively planning to maximise available budget.
Customer Service
1. Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
2. Monitor and seek continuous improvement on the level of service given to customers.
3. Improve product knowledge of your staff and yourself.
4. Ensure optimum stock levels are maintained, with deliveries dealt with promptly.
5. Ensure Rota’s are completed, with enough staff on each shift, within budget.
Staff Management
1. Engage in recruiting staff as authorised by Area Manager.
2. Onboard and induct all new staff in line with company expectations.
3. Train and develop team in line with company guidelines.
4. Monitor, review and appraise individuals as company procedure.
5. Set and implement clear work objectives to effectively deploy the team.
6. Maintain and enhance successful business relationships.
Administration & Health/ Safety
1. Ensure all branch administration is completed according to company procedure.
2. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy.
Experience & Requirements
1. Previous experience as a retail supervisor/ manager, preferably within fashion.
2. Experience with managing teams of up to 25 staff members.
3. Confident in leading a team and ensuring performance.
4. Exceptional customer service skills.
5. Experience with managing budgets and profitability.
6. Flexible to work weekends and longer shifts when required.
7. Proficient in administration, reporting and health & safety.
8. Previous experience with recruiting, onboarding, training and developing staff.
If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined.
Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
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