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At DeterTech, we are driven by a clear purpose: giving greater peace of mind to people and communities, every day. We are an industry leader in predicting, deterring, and detecting intrusions on customer sites by integrating cutting-edge technologies to deliver unmatched customer outcomes.
What’s expected of you?
DeterTech is looking for a Field Engineer to install, maintain, and remove battery-operated security solutions for our clients. The role will be based in sectors such as construction, energy, utilities, rail, retail, government, law enforcement, and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving. Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position involves lone working and offers a highly rewarding role that enables you to give peace of mind to people and communities every day.
Key Duties Include:
* Installation and commissioning of security solutions
* Communicating effectively with site managers and DeterTech ARC to ensure all information is relayed successfully
* Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning, and servicing
* Ensuring a low chance of false triggers during installation and maintenance
* Being responsible for ensuring all equipment, parts, and spares are loaded into your vehicle ahead of appointments
* Deploying, positioning, and securing equipment on-site
* Fitting, displaying, and removing company signage around installation sites
* Conducting thorough quality checks after repairs and maintenance to ensure safety and performance standards are met
* Responding promptly to customer inquiries and service requests regarding equipment issues
* Safely removing off-hire equipment and packing it into the company vehicle
* Training customers and end-users on proper operation, maintenance, and safety protocols
* Conducting workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage
* Analyzing complex technical issues and proposing effective solutions to restore equipment functionality
* Collaborating with engineering and design teams to address recurring problems and improve equipment design
* Maintaining a professional and courteous demeanor when interacting with clients
Professional Experience and Qualifications:
* At least 3 years of hands-on experience in a field engineer role or similar
* Experience in telecoms, satellite, electronics, gas, electrics, or an engineering background is preferred
* Full UK driving license
* CSCS and H&S training are desirable
* Knowledge of wiring, electronics, soldering, and experience in alarm installations are advantageous but not essential
Personal Attributes:
* Independent and comfortable with decision-making on-site
* Enjoys working alone
* Comfortable using a work iPad for recording and communication
* Able to perform physical activities daily
* Strong problem-solving skills and a solution-oriented mindset
* Excellent communication and interpersonal skills
* Customer-focused with a commitment to high-quality service
* Detail-oriented in diagnosing and resolving technical issues
* Adaptable to diverse and changing environments
* Capable of working independently and within a team
* Strong organizational skills for task management
* Patient and empathetic when dealing with customers
Benefits include:
* 25+ days of holiday
* Company pension scheme
* Employee Assistance Programme
* SmartWater Product Pack
* Wider Benefits Portal
* Buy Holiday Scheme
* Employee Recognition Programme
We specialize in delivering innovative solutions and exceptional services to meet our clients' diverse needs. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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