35 Hours per week
EVH Grade 7 Points 22-25
We offer full EVH terms and conditions of employment to the successful candidate alongside 40 days annual leave including 15 public holidays. We also offer a flexible hybrid working approach.
Job Description
We are currently looking to grow and strengthen our team and are now looking to recruit a new post of Housing Officer.
As Housing Officer, you will be responsible for effective operational delivery of high quality housing management services, ensuring value for money, exceptional quality and high levels of tenant satisfaction. This includes the management of rent collection and income maximisation, allocations, voids, estate management and the management of anti-social behaviour within Forth Housing Association properties.
Collaboration with stakeholders is essential to deliver joint strategies and solutions to provide quality, sustainable homes and services in the communities in which we work. With a focus on innovation and tenant insight data-driven decision-making, this role offers the chance to work together to shape our future and make a real difference for our tenants and communities.
You will have the opportunity to support our development activities carried out in partnership with our key stakeholders through our development framework.
This role will see you take responsibility for an area based ‘patch’ of our properties and will be responsible for the delivery of a great neighbourhood housing management services which puts tenants at the heart of what we do. Operating within a strong performance culture you will be proactive in engaging with our tenants to provide support, advice, and assistance to ensure that tenancies are sustained and tenants live well within our communities.
You will provide day to day line management support to the assistant housing officers supporting them to deliver a first-class service to tenants ensuring a cohesive approach to our housing management services.
Notes
The candidate will ensure the key delivery of the day-to-day housing management service, delivering on Key Performance Indicators, supporting the consultation on policies and strategies particularly around our ambitions for delivering a fair, clear and equitable rent structure for our tenants.
The successful candidate will have a good level of education or able to demonstrate an equivalent level of educational or professional attainment.
Closing Date: noon on Monday 17th February 2025
Interviews will take place on Monday 3rd March 2025.
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