Due to continued growth Orion are currently recruiting for a Field Manager to join our successful Smart Metering team.
Field Manager - Job Role Summary
Safety & Compliance
* Audit field activities to ensure Health & Safety practices are upheld consistently.
* Foster a compliant Health & Safety culture, meeting all objectives and regulatory standards.
* Ensure vehicles are inspected daily for 100% compliance and address any on-site incidents.
Team Management & Development
* Lead and support direct reports in recruitment, training, appraisals, attendance, and disciplinary matters.
* Regularly conduct performance reviews and probation assessments.
* Motivate team members, ensuring they understand commercial goals.
Quality & Service Delivery
* Ensure all installations meet industry regulations and maintain high service quality.
* Investigate customer complaints, vehicle or on-site incidents, and conduct regular quality checks.
* Complete monthly van inspections and biweekly team briefings.
Field Supervision
* Spend at least 4 days a week in the field with the team, checking compliance and conducting van checks.
* Support engineers by carrying spare assets and consumables for site needs.
* Maintain stock levels and ensure the team is fully equipped.
Operational Support
* Update daily development boards, complete Return to Work forms, and track attendance.
* Perform WIP audits bi-monthly and monitor ongoing sickness records.
* Oversee new engineer inductions and offboard any leavers.
KPI & Compliance Monitoring
* Ensure team KPIs are met, maintaining a 65% completion rate (50% for SE London).
* Guarantee 100% compliance on IAuditor, track daily start times, and monitor timekeeping.
* Analyze data to improve decision-making and drive team performance