Job Advert
Tenancy Team Administrator
Salary: £27,110 - £29,459 inclusive annual salary + up to 19.7% employer pension contribution plus essential car user allowance
Type: Permanent
Hours: Full-time (37 hours per week)
Working Arrangement: Hybrid Working with Partial home working arrangements
Job Ref: P2253
About the Role
Housing Services are responsible for managing and maintaining approximately 5000 properties including sheltered housing, temporary accommodation and general needs tenancies across St Albans District. This post is based within our neighbourhood management team within Tenancy Services.
In this role, you will be responsible for supporting the tenancy team in a range of administrative functions including allocating enquiries from customers either in person, via email, web-generated forms, or by phone. You will make onward referrals and signpost customers to various partner organisations where appropriate. Additionally, you will ensure the efficient and effective management of information within the service and respond to Freedom of Information requests and requests under the Data Protection Act 2018 and Environmental Information Regulations.
About You
Educated to GCSE English and Maths, Grade C and above (or equivalent), you will ideally have a housing-related qualification. Demonstrable experience working in the social housing sector in a public-facing role is essential for this post. Knowledge of housing law and the landlord's responsibilities towards tenants and the wider community is desirable.
Excellent communication and interpersonal skills, along with a working knowledge of the MS Office Suite, are essential for this post. The ability to use housing software is desirable. You may be required to attend occasional evening meetings. This post is subject to a Basic Disclosure Check.
Benefits
* 26.5 days basic annual leave (increasing with service) + bank holidays.
* Pension Scheme with employer contributions up to 19.7%.
* Flexible working options.
* Staff Parking Permit.
* Reimbursement of professional fees.
* Comprehensive development and training.
* Discounted membership at selected local sports and fitness centres.
* Access to discounts and benefits via an online platform.
To Apply
Please select the apply button on the vacancy and follow the steps below:
Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
A detailed job description and person specification are available for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing Date for Applications: Friday 5th July 2024
Interviews Scheduled for w/c: Monday 22nd July 2024
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
REF-214683
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