Job Description
DIGITAL WORKFLOW PROGRAMME MANAGER
LONDON HYBRID – HARBOUR EXCHANGE OR LIVERPOOL STREET
6 MONTH CONTRACT – MULTI YEAR INITIATIVE
Purpose of role:
* Definition of the program to implement strategic digital enterprise workflow/process orchestration platform and framework in EMEA
* Definition of IT architecture and infrastructure requirements for this program
* Mobilisation, coordination and training of resources for the program including stakeholder engagement with business and other technology teams
* Establishment of process engineering capability in EMEA
Key Responsibilities:
Technology Delivery Management:
* Definition of objectives, success factors, key performance indicators, business outcomes, business change and technology deliverables
* Development and execution of comprehensive delivery plans, including timelines, resources, budgets, issue and risk management
* Implementation of program stakeholder governance to oversee delivery, track and report progress, manage scope, issues, and risks
* Manage project budgets and resources effectively
Architecture:
* Conduct thorough stakeholder meetings and gather required information towards driving into capability-centric architecture
* Document business requirements, business capability, process flows, and technical specifications in a clear and detailed manner
* Define and design target-state capability architecture, business service catalogue which are implementable in selected workflow/process orchestration platform
* Develop roadmap for replacement of the legacy end of live workflow platform and applications enabled through this platform
Business Process Improvement:
* Collaborate with business stakeholders to identify end to end processes, pain points, inefficiencies, and areas for orchestration and automation
* Analyse current processes and design innovative solutions using the selected workflow/process orchestration platform
* Lead process reengineering efforts to optimize workflows and improve operational performance
* Collaborate with other technology, end-user or business change teams in designing the end to end process orchestration comprising IT systems, RPA and manual steps
Platform Adoption:
* Develop and execute a comprehensive solution based on the program charter
* Provide training and support to end-users to ensure successful adoption and effective use of the platform
* Foster a culture of continuous improvement and innovation by encouraging the use of the platform for process automation and digital transformation
Team Management:
* Lead and mentor a cross-functional team of technical experts, business analysts, and end-users
* Foster a collaborative and results-oriented team environment
* Provide guidance and support to team members to achieve project objectives
Required Skills and Experience:
* Extensive experience in Business Process, Workflow, Case Management and Orchestration solution delivery within Financial Sector and Highly Regulated environment
* Experience in implementing frameworks and change programs for process orchestration in similar organisations
* Extensive knowledge BMPN, DMN and best practices in enterprise process modelling, automation and orchestration
* Experience in implementing Camunda, Flowable, or similar technologies into enterprise DevOps platforms and integration with on prem and cloud-based architectures
* Proven experience in technical program management; proficiency in project management methodologies (e.g., Agile, Waterfall)
* Experience working in complete life cycle of a BPM project (designing business process to working with technical team during implementation)
* Strong understanding of business process management concepts, methodologies, and tools
* Excellent analytical and problem-solving skills
* Strong communication and interpersonal skills to effectively collaborate with diverse stakeholders
* Experience in leading and managing cross-functional teams
* Knowledge of industry best practices and standards for process improvement and digital transformation
* Experience in contract management and negotiation of contracts and statements of work for software licenses, support and professional services
* Thorough understanding of IT controls and software development lifecycle
* Positive mindset to drive excellence and continual improvement in IT service delivery
* Effective corporate culture carrier, diversity and inclusion leader and sustainability champion
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