Job Summary
An exciting opportunity has arisen for a Patient Pathway Coordinator to work within an established team to provide administration support to the clinical team and improve patient pathways. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team including audio typing. The post holder should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service. The role is very demanding and the successful applicant will be expected to be a core member of the Rheumatology team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in audio typing.
Main Duties of the Job
The Patient Pathway Coordinator (PPC) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are coordinated and streamlined administrative processes that revolve around the patient and their individual needs.
About Us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Date Posted: 19 February 2025
Pay Scheme: Agenda for Change
Band: Band 4
Salary: £31,081 to £33,665 a year per annum inclusive
Contract: Permanent
Working Pattern: Full-time
Reference Number: 162-6828-SW
Job Locations: Queen's Hospital, Rom Valley Way, Romford, RM7 0AG
Job Responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online; however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Experience/Knowledge
Essential
* Experience of using a full range of IT/Patient administration systems
* Experience of patient administration work in a healthcare setting
Desirable
* Experience working in a similar role in a hospital/healthcare setting.
* Understanding of medical terminology
Skills/Abilities
Essential
* Experience dealing with customer complaints and customer care.
Desirable
* Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer Details
Employer Name: Barking, Havering and Redbridge University Hospitals NHS Trust
Address: Queen's Hospital, Rom Valley Way, Romford, RM7 0AG
Employer's Website: BHR Hospitals
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