Please note, to be considered for this role, you must upload a covering letter.
Job Summary:
This is a varied role and is an integral role to the Sales Support Team
* Providing and coordinating support to the sales team, including processing orders
* Handling customer enquiries including taking calls and responding via email
* Maintaining accurate and up to date customer data
* Liaising with other colleagues/departments to ensure a smooth process and to quickly resolve any issues that may occur
* Completing administrative and support tasks in a timely manner keeping those involved informed
Responsibilities:
1. Accurately set up customers in the sales system
2. Accurately process orders on the sales system
3. Ensure customer data is up to date and accurate
4. Create and distribute daily sales communications using the appropriate sales and marketing materials
5. Answer inbound sales calls, handle all queries including raising problem logs, communicating with retailers about the issues and liaising with other departments to resolve them and take messages as appropriate
6. Liaise with colleagues to organise the new product release sheet and other marketing material, including image and copy requests
7. Track orders and provide PODs (Proof of Delivery), interacting with couriers as necessary
8. Manipulate data on Excel for...