Modality Partnership AWC Division has a full-time vacancy for a Patient Services Assistant (Receptionist) at Fisher Medical Practice. The postholder will support patients, doctors, the practice manager, and other members of the Primary Care Team, ensuring the smooth daily operation of the Practice as part of the patient services team. We seek dedicated individuals who embody our CARE values: Commitment, Accountability, Respect, and Excellence.
This role is ideal for problem-solvers who enjoy engaging with patients, are passionate about delivering high-quality customer service, and aim to provide positive patient experiences.
Benefits include:
* Enrolment in the NHS pension scheme
* Minimum 27 days annual leave plus 8 bank holidays (pro-rata)
* Employee discounts and benefits scheme
* Employee assistance programme (EAP)
* Opportunities for education and career development
* Enhanced family-friendly policies
* Flexible working arrangements
* Wellbeing support and initiatives
If interested, please read on.
Main duties:
The role involves both patient-facing and administrative tasks; we seek caring, compassionate, confident individuals with effective communication, excellent customer service, and IT skills. Responsibilities include managing patient requests such as appointment bookings, handling enquiries in person and over the phone, and performing administrative duties. The role requires flexibility, innovation, and teamwork to ensure all tasks are completed efficiently.
About our organisation:
We are one of the UK's largest GP super-partnerships, serving over 450,000 patients with a workforce of 1500+. We continually seek to improve service delivery through innovative solutions, working collaboratively with stakeholders to enhance practices and patient/staff satisfaction. This role offers a blend of reception and back-office administration skills within Primary Care, fostering sustainable improvements.
All employees can join our benefits scheme and NHS pension scheme. We are committed to developing our staff in line with our CARE values.
Modality Partnership is an Equal Opportunities Employer, ensuring fair employment practices in accordance with the Equality Act 2010.
Job description:
Please refer to the supporting documents for detailed core responsibilities.
This role suits those passionate about helping and interacting with patients, providing information, and enhancing computer skills with MS Word, Outlook, Excel, and other software.
If you seek a challenging and rewarding career, we welcome your application to join our growing team.
Note: The Modality Partnership reserves the right to close this vacancy early.
Pre-employment requirements:
* Vaccination status checks; support available for undecided applicants; mandatory vaccinations may apply
* Right to work in the UK proof required at interview; sponsorship not available
* References required prior to employment, including current or most recent employer
* Notify us of employment gaps of 6 weeks or more
Person specification:
Qualifications and Experience:
* Knowledge of customer service principles, basic medical terminology, reception protocols, NHS systems, and relevant software
* Experience in NHS/General Practice and call handling preferred
Skills:
* Customer service, communication, interpersonal, problem-solving, organizational, and stress management skills
* Ability to handle distressed patients tactfully and discreetly
Personal qualities:
* Confident, professional, welcoming, and adaptable
* Strong team player with a smart appearance and tactful demeanor
* Proactive and flexible in handling unforeseen events and new practices
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