We are looking for a detail-oriented and customer-focused Bank Assistant to join our team. The ideal candidate will play a key role in ensuring seamless day-to-day banking operations while delivering exceptional customer service. This role offers a fantastic opportunity to gain experience in the banking sector, work with a dynamic team, and assist customers with their financial needs.
Key Responsibilities
* Assist customers with basic banking services, including deposits, withdrawals, transfers, and account inquiries.
* Provide exceptional customer service to ensure a positive banking experience.
* Support the branch with administrative tasks, including data entry, filing, and record-keeping.
* Resolve customer queries efficiently, escalating complex matters when necessary.
* Promote and assist with bank products and services such as savings accounts, loans, and online banking.
* Maintain cash handling accuracy, security, and adherence to bank policies.
* Assist with opening and closing accounts, updating customer details, and verifying documentation.
* Process cheques, drafts, and other standard banking instruments.
* Ensure compliance with all bank regulations, procedures, and internal controls.
* Support senior team members in achieving branch targets and objectives.
Qualifications and Skills
1. Strong numerical and probl...