Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector. Since the launch of our flagship product in January 2023, the Evident AI Index has rapidly become the global standard benchmark for AI maturity in banking.
The Evident AI Index forms the basis of our benchmarking products, which help companies to understand their ranking in relation to peers and to accelerate their AI strategy. The Client Services team, sitting at the core of Evident’s value proposition to clients, is responsible for delivering exceptional experiences to clients and shaping the strategy of our benchmarking products.
We are index experts. Our Co-Founders Alexandra Mousavizadeh and Annabel Ayles have more than 30 years of experience building complex indices that drive positive change in the world.
We are building a cutting edge research team that uses the latest techniques in machine learning to build faster and better data collection and analysis tools.
We are backed by some of the world’s leading tech investors, including the backers of Revolut and the tech commentator Scott Galloway, and have built a network of advisors that includes the Global AI Lead at AWS, Mastercard’s President of Cyber & Intelligence, Ocado’s former CTO, the former CCO of the Alan Turing Institute, the Chair of the UK Government AI Council and the former Head of the UK Government Office for AI.
If you are interested in advancing your career at a fast-growing, innovative and impact-driven company, you can read about Our Values and Our Commitment to Responsible AI here. Our commitments to diversity and inclusion are set out at the end of this job description.
The Role
We are looking for a highly motivated Client Services Associate to join our Client Services team. The team’s goal is to build high levels of client engagement and satisfaction, as measured by renewal rates and average contract value. The Client Services Associate will primarily be responsible for supporting the delivery of bespoke benchmarking analysis to clients - comparing their AI maturity against peers and industry leaders.
Key Responsibilities
Preparing content for clients - leveraging data and insights from the Data and Intelligence teams to produce bespoke analysis for clients
Strategic analysis - applying analytical rigour to content preparation by interpreting data, developing insights and identifying strengths and opportunities
Subject matter expertise - developing expertise in how AI is used in industry, including up to date examples of case studies and impact to date
Relationship management - supporting client management across the lifecycle: from onboarding, through all deliverables and touchpoints within the year
Facilitation - supporting team members to present benchmarking content to clients, including drafting summary briefings for senior stakeholders, and supporting the facilitation of sessions
Product development - support development of existing product set and new offerings by sharing client feedback to support Index evolution
Core Skills
3+ years of experience: ideally in strategy consulting, financial services or another role that involved the key responsibilities listed above
Proven experience in producing strategic, analytical content for clients through data and insights
Ability to proactively identify client needs and opportunities to deliver exceptional value to clients
Attention to detail and highly organised: able to support the team in managing multiple clients and deadlines in parallel
Collaborative: proven experience of working effectively with a range of cross-functional team members
Proactive: you take ownership without being asked
Excellent written and verbal communication skills: you communicate concisely and effectively with stakeholders, internally and externally
Nice to have
Knowledge of / experience with AI use in large organisations
Experience with BigQuery, Tableau and/or other data visualisation tools
If you do not fulfil all requirements in the job description, we encourage you to submit your application nonetheless.
Share options: we offer all employees share options over a 4 year vesting period
Holidays: 28 days of holiday + public bank holidays
Flexible working: 3-4 days per week in our Central London office, 1-2 days remote
Pension
Private health insurance
Our commitments to diversity and inclusion
Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation. If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.
We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.
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