Summary
AGM Garage is looking for an enthusiastic customer service apprentice to join their team. You must be a good communicator and like a challenge to work in the office at the busy South Hetton Garage.
Wage
£12,480 a year
Salary will be reviewed in line with ability and job role expectations being exceeded by the apprentice.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (Hours are variable)
37 hours 30 minutes a week
Possible start date
Monday 31 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Within the garage you will be responsible for:
· Working cooperatively with the maintenance and repair team.
· Greeting and receiving customers in a friendly manner.
· Communicating with callers and visitors in a professional, friendly, and efficient manner via telephone and email.
· Preparing and arranging invoices, and other documents with excellent attention to detail.
· Assisting in scheduling appointments for services and other maintenance repairs.
· General office work such as filing, photocopying.
· Handling money and other financial responsibilities.
Where you’ll work
UNIT 6
FRONT STREET INDUSTRIAL ESTATE
FRONT STREET
SOUTH HETTON
DH6 2UZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SPRINGBOARD SUNDERLAND TRUST
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
· You will work towards the Level 2 Customer Service Standard, including Functional Skills if required.
· You will complete teaching and learning sessions twice a month within Springboard Sunderland Trust at the Pallion Site.
· You will be mentored and supported to prepare for your EPA.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade FS Level 2 or Grade 4 GCSE)
* Maths (grade FS Level 2 or Grade 4 GCSE)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
The vacancy is working within a busy motor vehicle garage within South Hetton. This is not a general office.