Job Title: IT Infrastructure Administrator (Wintel)
Contract Type: Permanent
Location: Glasgow
Working style: Office Based
Royal London is currently recruiting for an IT Infrastructure Administrator to join our IT Support team and be solely responsible for the IT Support in Glasgow.
The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.
About the role
* Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
* Supporting both hardware and software across the group.
* Proactively managing your own workload/work queue.
* Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
* Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
* Supporting the delivery & implementation of projects.
About you
* Previous experience working in a 2nd or 3rd line IT support role supporting customers both in-house and virtually.
* Strong working knowledge of Microsoft technologies, including AD/Exchange/Teams/Office 365, Experience supporting Windows 10 & 11 client.
* Strong communication skills, both verbally and written.
* Enjoy problem solving with a positive approach to challenges.
* Good understanding of the automation of systems and processes.
* Good understanding of, Networks (WAN/LAN/Security/WiFi), Monitoring, Unix & storage technologies.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our commitment to our people is that we will all work somewhere inclusive, responsible, enjoyable, and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme, and private medical insurance.
Inclusion, diversity and belonging
We’re an employer that celebrates and values different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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