Dudley MBC are implementing aShort Term Assessment and Reablement Team (Dudley STAR Team)
An exciting new team is being formed to operate the council’s new adult social care short term assessment and reablement service. The service will be offering local people an efficient and effective support package post hospital discharge, while supporting the NHS to be more effective and increasing their capacity.
Following a hospital discharge and once home, the new team made up of occupational therapists, physiotherapists and support staff will assist people to regain their daily living skills, mobility, and independence at home, through a tailored bespoke ‘reablement’ therapy plan. The team will work closely and intensively with each person to meet set goals and outcomes over an agreed period. The focus will always be on promoting independence.
Social work / care management and supervisory roles, care and support worker roles, along with physiotherapy and occupational therapy roles are being recruited to for the new team. All roles will have a clear career progression pathway within Adult Social Care, and training and development packages.
As an employee of Dudley MBC, you will receive a comprehensive annual leave package, an option to join the pension scheme and regular supervisions. We invite you to be part of a forward-thinking, dynamic council, which actively supports staff, and works to change people’s lives for the better.
Post: 1 x Business Support Assistant (Permanent)
Hours: 37 per week
Salary: Grade 4 (£23,500.00 to £23,893.00)
Location: Brierley Hill Health and Social Care Centre or various locations across Dudley borough
Your primary role will be to provide administrative and clerical support to Adult Social Care. This will also include working alongside health and supporting in the hospital discharge process. You need to be able to work under pressure and to tight deadlines. You should be able to work on your own initiative with your own workload, though you will be part of a team. You will need to be hardworking, flexible, have good attention to detail and be approachable to meet the service needs.
You will provide a comprehensive range of business support within the team and management. The role will include processing paperwork and supporting documentation for Adult Social Care with support from Social Care Staff, Health Care Professionals and Senior Management, and other Internal Teams.
You will be working 37 hours per week and will participate in a set rota which is based over a 7 day period and will include some weekends and a set number of bank holidays. Relevant weekend and bank holiday enhancements will be paid.
Main duties:
* Store, maintain retrieve and supply information using manual and computer systems, ensuring accurate levels of data quality.
* Undertake a range of computerised housekeeping tasks, including data entry or correction for quality assurance purposes.
* Respond to telephone and personal enquiries from members of the public, elected Members and colleagues from other Departments of the Council providing a quality customer care service.
* Assist with the co-ordination of meetings: undertaking minutes, typing, agenda compilation, related correspondence, and documentation distribution.
* General typing, filing, diary management, correspondence preparation, and general office tasks.
* Ensure that confidentiality and data protection requirements are always maintained and adhered to.
* Respond positively to all visitors and callers, upholding the Directorate’s policy on Equal Opportunities.
* Deal with all queries and general contact efficiently, effectively and in a sensitive and caring manner.
You will need to have relevant office experience and an NVQ 3 in Business Administration or equivalent or be working towards it.
You may need to work flexibly, travelling across the Dudley borough and will therefore need to have the use of a vehicle.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.
For an informal discussion about the role please telephone 01384 811919 to speak to Ashley Bateman or Angela Hunt.
Or email DudleySTARTeam@dudley.gov.uk
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy; online facilities for jobs are available at public libraries within the Dudley Borough.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.
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Attached documents:
Business Support Assistant JD UC January 2021.doc
Business Support Assistant PS UC January 2021.doc
Benefits List
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