The Scottish Qualifications Authority (SQA) is Scotlandâs national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges, and workplaces, not just in Scotland, but around the world.\n\nWe are committed to providing high-quality modern apprenticeship opportunities â giving Scotlandâs young people the chance to earn and learn, while working towards valuable SQA vocational qualifications. Whether applicants are seeking to build on their existing qualifications to take the next steps in their chosen career, or to gain their crucial first experiences within a particular sector, our Modern Apprenticeships have lots to offer.\n\nA Modern Apprenticeship at SQA will give you the knowledge and transferable skills you need to get your career off to a great start. Our established two-year programme offers successful applicants the chance to be part of an innovative public sector organisation, experience responsibility and a variety of work activities all whilst while working towards industry recognised qualifications.\n\nApprentices on this 24-month programme will be assigned to the Contract Operations team while gaining an SVQ in Business and Administration and an HNC in Business delivered in partnership with RT Resources and City of Glasgow College. Based in the Corporate Strategy & Business Development (CSBD) directorate, apprentices will work alongside specialist teams delivering assessment services on behalf of a range of UK Government bodies and other commercial clients.\n\nYou will join a large business area in CSBD that delivers a range of assessment and qualification services for commercial clients. The role may include customer service, data handling and processing, contributing toward documentation to support risk and business continuity needs, as well as identifying opportunities for improvement.\n\nResponsibilities\n\nProvide administrative support, ensuring activities are carried out accurately, according to plan and ensure compliance with documented processes\nProvide a high level of customer service in respect to queries, ensuring responses are issued promptly, accurately while maintaining key stakeholder relationships\nAssist with the planning and co-ordination of diaries and filing of information \nContribute to continuous improvement initiatives by reviewing and recommending improvements to administrative procedures and systems \nMaintain confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible One Higher at Grade C or above AND three National 5 qualifications at Grade C or above in relevant subjects; OR NQ Business level 6; OR Other equivalent qualifications or experience.\n\n Relevant subjects include English, Administration, Business Management, Economics, Geography, History, Mathematics, Modern Studies or a Science subject.