Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Group gathers more than 45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable to truly find yourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
AtMövenpick Hotel & Convention Centre KLIA, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Kuala Lumpur, one of Asia’s most popular city destinations.
All rooms are designed with space in mind. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the hotel’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Job Description
THE ROLE:
Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
* Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
* Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
* Ensure accuracy of data and reporting.
* Oversee lobby services ensuring guest arrival and departure experiences are seamless.
* Liaise daily with our Reservations Team.
* Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
* Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
* Ensure sufficient labour coverage in key areas.
Qualifications
About YOU:
The successful candidate must have the ability to build Human Connections, and lead from the Heart.
A creative problem solver, you will demonstrate with ease your:
* Experience in a similar role, preferably in luxury hotels.
* Demonstrated ability to ‘surprise’ our guests.
* Deep understanding and practical application of Front Office standards and procedures.
* Authentic customer service, interpersonal and communication skills.
* Impeccable grooming and presentation standards.
* Proficiency in the using the MS Office suite of products.
* Experience in Opera Cloudis highly desirable.
* Ability to work a range of shifts, inclusive of days, nights and weekends.
* Unlimited work rights in Australia.
Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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