Job Description
Job Title: Front Desk Agent
Location: St Andrews, Fife
Contract: Full-time
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A little bit about what you will be doing:
* Greet, check-in, respond to requests and settle accounts while providing exceptional service
* Take initiative to add a personalised experience
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
* Ensure all guest information is correct and entered into Property Manger correctly
* To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
* To actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications
* Service focused personality is essential; experience is an asset
* Fluency in English; additional languages are a plus
* Must be Eligible to work in the UK
Additional Information
* Competitive salary
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool services
* Growth opportunities
* On-the-job training
* Regular social events