COME AND JOIN US. .. We are currently seeking compassionate, diligent and confident Spa Host to join our Spa team. The on target earning potential for this role is £14.24 / per hour - comprising a base hourly rate of £12.04, plus a qualified estimate of £2.20 per hour in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. You’ll work 3 days a week, across a variety of shifts, including weekends. Rota is always provided 1 month in advance for a minimum of 3 weeks. There will likely be opportunities to increase your hours to support with holiday cover across our Spa Host team. ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: You’ll be the start of the customer journey, providing a friendly and efficient service to every guest upon arrival, and making their Spa experience one to remember Attending to and handling guest enquiries in a caring and helpful manner, with a commitment to approaching any issues in a positive way You’ll have excellent knowledge of the treatments and facilities on offer in the Spa, helping guests make decisions on the choices available You’ll also develop the knowledge of activities and services available to our guests across the wider estate You’ll be confident in dealing with operational customer feedback and communicating efficiently with the Spa Management team You’ll build strong working relationships with other departments in supporting with any enquiries relating to the Spa and / or wider You’ll help maintain accuracy of the database and help build useful guest profiles; gathering, verifying and recording guest information Having a detailed knowledge of the Wellness food and beverage offering in Wellness Café to enable you to service and assist guests Communicating all reservations to the team, and capturing any specific guest requirements Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for : You have pride in immaculate personal presentation through neat grooming, and maintain a professionally presented working environment at all times Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2024, our part-time employees can expect to receive around £2.20 in addition to their hourly rate If you are our next Spa Host, please forward your most recent CV to us today INDO