Audio Visual Technician required: Prospero integrated have partnered with a live events company that require an AV Technician. If this is you, read on
Key Responsibilities
* Report into client stakeholder on a day-to-day basis.
* Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities
* Oversee and manage AV / UC systems on a day-to-day basis.
* Provide real time in room support for AV / UC related issues.
* Ensure incidents / tickets are logged via site protocol and resolved within SLA.
* Fault handling and ownership of all AV related tickets through to resolution.
* Locate faults or problems and provide solutions on a first /second line basis.
* Ability to provide systems work around in the event of failures.
* Work with the company off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
1. Manage equipment repairs and implement critical spares as required.
2. Support / manage software / firmware updates once instructed via change control.
3. Be fully competent in digital AV environments.
4. IT literate, understand network architecture and structured cable infrastructures.
5. Manage onsite support deliverables.
6. Proactively train and support end users as require...