Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to support the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
Motor Claims First Response - Customer Advisor
Location: Leeds/Hybrid
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate, and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
If you're passionate about making an impact and shaping the future of claims, this is the place for you!
Your New Role:
* Serve as the initial contact for customers reporting motor incidents.
* Accurately log incident details into our system, ensuring all necessary information is captured.
* Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
* Provide clear and timely updates to customers throughout the claims process.
* Build and maintain strong working relationships with both colleagues and external partners.
* Maintain a high level of professionalism and customer service at all times.
* Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
* Excellent organisational and time management skills.
* Good communication skills, both verbal and written.
* Ability to prioritise and manage workload efficiently with a keen eye for detail.
* Ability to handle sensitive situations with empathy and professionalism.
* Knowledge of Word and Excel.
* Previous customer service experience is preferred but not necessary.
We have an excellent training program lined up for you, and your role will officially begin in March 2025!
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We have adopted flexible working across the company and welcome this conversation.
With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
* Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
* Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
* Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
* Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
* Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
* Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper.
To find out more visit our Reward Page.
QBE Awards
Some of the awards QBE is proud to have won, been a finalist for, and shortlisted for include:
* AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
* Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
* UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
* Working Dads Employer Awards 2023 Winner: Parental Policies Award
* Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
You can view all our awards here.
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.
What Next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
* Claims Administration
* Communication
* Critical Thinking
* Customer Service
* Data Entry
* Detail-Oriented
* Document Management
* Insurance Claims Processing
* Intentional collaboration
* Managing performance
* Microsoft Applications
* Prioritization
* Problem Solving
* Risk Assessments
* Time Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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