Leading systems integrator requires Customer Success Manager. You will provide professional performance reviews and consultancy services to a varied client base.
Customer Success Manager - £50-60k + Benefits
Work From Home - UK Wide. Ref: 24534
Key responsibilities will be to manage the retention and growth of all support and service agreements. Proposal preparation, management and monitoring of all associated financial and operational delivery performance whilst attending client facing performance review meetings and renewal negotiations.
Customer Success Manager - The Role:
* Calculate and prepare contract proposal documentation
* Attend client meetings to review delivery Service Level Agreements (SLAs) and future site needs
* Manage interface with Sales, Finance and Commercial functions
* Build strong relationships with customers and internal stakeholders
* Analyse, forecast & report financial performance of all service contracts
* Identify and share new markets trends and customer needs
* Propose, discuss and implement related action plans
* Support the launch of new Services and tools via contract negotiations and promotions
* To ensure that delivery performance value is demonstrated to customers
* To mitigate risk and ensure order intake, revenue and margin targets are met
* Ensure Best Practice is applied, opportunities identified for cross & up-selling, and contracts and site meetings are completed to required deadlines
Customer Success Manager - The Person:
* Proven work experience as a Customer Success Manager, Contract Manager or similar role
* Experience in document creation and value-pricing
* Experience working with senior level customer stakeholders
* Consultative selling experience
* Exceptional ability to communicate and foster positive business relationships
* A communications or marketing degree is preferred
* High computer literacy
* Knowledge of customer success processes
* UK business travel
Benefits include
* 25 days holiday
* Bonus Scheme - up to 10% of salary
* Car Allowance - £6k
* Salary Sacrifice Scheme - Pension
* Life Insurance
For further information call Sharon Hill on: 01902212000 or 07764208419. Or email: Sharon.hill@automationexperts.co.uk
Looking for a job involved with automation, control systems, process control or systems integration? Register your details on www.automationexperts.co.uk where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service.