IT Support Analyst
Be part of the global IT Service Desk providing a high standard of support for staff across the group and locally at our offices in Esher. This role will also be responsible for supporting our in-house built applications and will require someone with in-depth knowledge of SQL. We are looking for someone with the following requirements.
Candidate Requirements
Essential
* Supportive, understanding and helpful manner to non-IT staff
* 4+ years of user support
* 4+ years of Microsoft SQL administration
* Microsoft 365 account administration
* PC setup and configuration
* Active Directory and Group Policies
Desired
* Cloud technologies (AWS/Azure PaaS/IaaS)
* Cloud application monitoring and event management
* Microsoft Intune
* Microsoft Exchange Online
* Jira Service Management
About the role
Key responsibilities
* 1st and 2nd line IT support for the Esher offices and wider operations within the company
* Application support covering frontend administration tasks and educating our users on how best to use the products
* Backend SQL database administration including writing, optimising and troubleshooting SQL queries and stored procedures
* Produce reports for the business on an ad hoc basis extracting data from the databases as required
* Work closely with our development teams escalating any bugs and keeping the end user up to date with progress
* Monitor application availability and performance and extract information from central logging systems to analyse faults
* Day to day management of internal hardware and systems including laptops, desktops, AV, printers, soft phones and desktop software
* Monitoring of group systems and escalate incidents where required to senior support teams
* M365 administration relating to user account management, Intune, Exchange and Teams
* Liaising with hardware, software and service suppliers for the company
Additional Requirements
* Some out of hours work will be necessary for maintenance of critical systems
* Expectation will be to join an on-call rota
* The role is based in Esher, but occasional travel to elsewhere may be necessary for training and support as part of the global service desk function
About the company
All around the world, Healix safeguards people's health and wellbeing.
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