Company Overview. Who we are
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview. Why Join us:
Energetic, emotionally intelligent, confident, self-driven, flexible, and innovative individual. You will be assisting the Complex Claims Handlers.
Key Responsibilities & Accountabilities - What you will do:
* Collect information from customers and Complex Claims Team to ensure swift resolution of queries.
* Respond to customer queries via phone, our customer portal or email in an efficient and professional manner.
* Support Complex Claims Handlers in managing their claim portfolio by completing tasks.
* Assess requirements for alternative accommodation for customers and arrange necessary settlement.
* In liaison with the Complex Claims Handlers, gather, collate, and submit Complex Claims Reports for referral to Underwriters, including verifying the accuracy of financial data.
* Analyse reports and flag concerns.
* Process invoices and payments to a high standard in line with company service level agreements.
* Collaborate with other teams and departments on a regular basis to ensure high standard of service is provided.
Person Specification
Experience / knowledge
* Experience in an administrator or customer service role.
* Understanding of insurance/indemnity policies desirable.
Skills required
* Excellent interpersonal and customer service skills.
* Questioning and decision-making skills.
* Excellent coordinating and analytical skills.
* Communication skills and confidence when dealing with people, often in difficult circumstances.
* Active listening skills.
* Organisational and time management skills.
* Ability to work well under pressure and meet deadlines.
* Ability to think strategically.
* Initiative and the ability to adapt quickly to different situations.
* Excellent numeracy and literacy skills.
* Discernment and the ability to assess a situation objectively.
* Attention to detail.
* Tact and assertiveness when dealing with customers who may be distressed or angry.
* PC literate with good administrative skills.
* High level of confidentiality.
Drive / motivation
* Excellent organisational skills.
* Helpfulness and a passion for customer service.
* Driven and enthusiastic – meets or exceeds targets.
* Empathy and understanding.
* Confident and professional attitude.
* Excellent negotiator.
* Active and energetic.
* Ability to take on increased ownership and responsibility when necessary.
Qualifications
* ‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
In return, we can offer you:
Basic Salary £23-24,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Rewards:
* On-site gym.
* Free on-site parking.
* Free on-site breakfast bar.
* Complimentary on-site snacks and soft drinks.
* Discretionary performance related bonus.
* Life insurance cover.
* Enhanced company pension scheme.
* Cycle to Work Scheme.
* Employee of the month & employee of the year awards.
* Refer a Friend scheme.
* An extra day’s holiday for your birthday.
* Paid volunteering/charity day a year.
* Support in your development and wellbeing, including an Employee Assistance Program (EAP).
* Eye test vouchers.
* Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
* Social events.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Job Types: Full-time, Permanent.
Pay: £22,880.00-£24,000.00 per year.
Additional pay:
* Performance bonus.
Benefits:
* Canteen.
* Company events.
* Company pension.
* Cycle to work scheme.
* Life insurance.
* On-site parking.
* Sick pay.
Schedule:
* Monday to Friday.
Ability to commute/relocate:
* Tonbridge TN9 1RS: reliably commute or plan to relocate before starting work (required).
Work Location: In person.
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