To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult R2C ADHD service. Take the lead in being responsible for, and process, incoming calls and referrals to the Adult R2C ADHD team. To action and manage all related correspondence received into the office, managing emails appropriately. To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering information within data protection, customer care and confidentiality guidelines. To co-ordinate and oversee bookings on clinical systems reporting any problems as appropriate. To prioritise duties, ensuring that all deadlines are met. To deal with a range of queries from patients, General Practice and other agencies in a polite and helpful manner, seeking advice and guidance from the Service Manager and wider team as and when required. To type correspondence including letters and reports when required. To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times. To have excellent verbal, written and communication skills. To have the ability to remain calm and empathetic in sometimes difficult and stressful situations. Personal/professional development Complete statutory training/updating and mandatory training as defined by Quay Healthcare CIC. Complete additional skills-specific training when required. Participate in an annual individual performance review, maintaining a record of own personal and professional development. Take responsibility for your own development, learning and performance, and identify gaps in knowledge and skills. Participate in clinical supervision as per individual requirement. Education, Training and Development Identify personal development needs that ensure acquisition of knowledge, skills and competency to undertake the responsibilities assigned.