We are the nation’s largest online pharmacy, ensuring excellence for all our patients. With 25 years of experience, we help over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.
Job Description
The Lead Data Analyst for eCommerce will focus on the eCommerce and commercial elements, site performance, customer interactions, and product/category dynamics. This role involves leveraging data to provide insights that drive strategic decisions, optimize marketing efforts, enhance customer experiences, and improve overall business performance.
Responsibilities
1. Analyze eCommerce and commercial data to derive actionable insights, enhance customer engagement, and identify opportunities to drive repeat purchases.
2. Develop and maintain dashboards and reports that track KPIs and oversee the analysis of high-level site performance metrics.
3. Provide strategic insights into key user behaviors and site interactions to inform leadership on overall website performance.
4. Lead and mentor a team of data analysts, fostering a collaborative and data-driven culture within the analytics team.
5. Share knowledge and best practices to enhance the team's analytical capabilities.
6. Ensure data integrity, accuracy, and consistency by implementing best practices in data governance and management.
7. Work with data engineering teams to optimize data collection, storage, and retrieval processes to support efficient analysis.
8. Stay updated on the latest trends in data analytics, eCommerce, and the pharmacy industry.
9. Recommend new tools, technologies, and methodologies to enhance data analysis and reporting capabilities.
Qualifications
- Bachelor's or master's degree in a related field.
- Expertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization and reporting tools.
- Experience of working in a pressured environment.
- Numerate with strong written and verbal communication skills.
- IT literate with working knowledge of MS Office suite - Excel intermediate.
- Demonstrate drive, initiative, and proactivity in the role.
- Experience within the healthcare sector would be advantageous.
What’s in it for you?
We offer extensive benefits including occupational sick pay, enhanced maternity and paternity pay, contributory pension, discounted insurance, employee discount site, and many more. Our commitment to health and wellbeing initiatives ensures that we provide a supportive environment for all our employees. With hybrid working options after training and various employee incentives, including a long service bonus and training commitment, we aim to create a rewarding workplace that values your contributions.
If you think you're a good match for this role, please click apply, and we'll get in touch to arrange an interview. Please note that all successful applicants will be required to undergo a DBS check.
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