Description Position Details: School or Department: External Relations, UG Recruitment and Marketing Location: University of Birmingham, Edgbaston, Birmingham UK Grade/Band: Grade 2 Hourly rate: £12.69 per hour plus holiday entitlement Casual contract from: 27/06/2025-29/06/2025 Advert closing date: 27/04/2025 Number of positions available: 60 Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens. Find out more about the benefits of working for the University of Birmingham Background The Undergraduate Open Days are a very important recruitment event for the University. Additional help is needed to support the viewing of the accommodation villages at The Vale, Selly Oak and Pritchatts Park. Role Summary Providing support at an accommodation village to assist future students attending the Undergraduate Open Days. Helping with directions, viewing showflats and providing information about living on campus. Main Duties Assisting future students and their guests to view accommodation at the University’s accommodation villages and will be based at either The Vale Village, Selly Oak Village or Pritchatts Park Village Assisting with set up and pack down including moving furniture and equipment Providing correct information and answering questions accurately to help inform visitors and to comply with the Competition and Markets Authority (CMA) regulations Following Health and Safety, Child Protection, Safeguarding and Code of Conduct guidelines Person Specification Mandatory: Currently undertaking academic study at the University of Birmingham or about to graduate To have lived in the University’s accommodation or have a good knowledge of their locations English at a first language standard, plus good standard of written English Able to show diplomacy and initiative to deal with a variety of people and situations Enthusiasm for student life and university study Able to take initiative and resolve problems when needed Approachable with the desire to help others Excellent interpersonal and communication skills Professional approach to work i.e. organised, punctual and reliable Desirable: You are in/ have just completed your first year of undergraduate study Additional information The majority of roles require students to work outside and stand for long periods of time Applicants must have lived in the University’s accommodation (ideally during their first year of undergraduate study) or have a good knowledge of their locations Successful candidates must be willing to prepare in advance for their role if they do not currently have all the knowledge required Successful candidates will be required to work for 7 – 8 hours per day between the times of 8.00 am and 4.30 pm. There will be staggered start and finish times Prior to working at the event, successful applicants must sign in to watch a recorded briefing and read through a short Canvas training course. This will allow workers to be brought up-to-date with accommodation information (in accordance with CMA regulations) and is in order for us to comply with our risk assessments and health and safety guidelines. Once completed, they will be entitled to claim an additional 1-hour payment to be added to the total hours worked. For any informal queries, please contact Kathryn Barnett ( K.E.Barnettbham.ac.uk ) View our staff values and behaviours here Valuing excellence, sustaining investment We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence. You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered. To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.