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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Helpdesk Administrator
About The Role
The Facilities Helpdesk Administrator reports to the EMEA Shared Services Manager. Their role is to manage, administer, and keep the ticket systems up to date on an ongoing basis across multiple EMEA sites.
Key Responsibilities
1. Provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer service to the client.
2. Provide admin support for the FM management team.
3. Provide cover for the goods in/mailroom in times of holiday or sickness.
4. Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail, and printing requests.
5. Assist in compiling data/statistics for the monthly client governance report.
6. Assist in preparation of monthly reporting & performance measurement of operational services.
7. Ensure that the Companies’ image is reflected through proper telephone and email procedures, and quality service. Greet guests and visitors to the management office and effectively deal with their concerns.
8. Manage mail services including business mail, personal mail, and couriers.
9. Be the subject matter expert for all first-line facilities questions or queries.
10. Support a team spirit within the guest services team and contribute effectively to achieving departmental objectives.
11. Carry out mailroom/goods in duties as required.
12. Maintain a documented lost property process control.
Additional Duties and Responsibilities
1. Responsible for initiating and closing purchase orders and maintaining purchase order file for invoice back-up.
2. Assist Facilities Manager and other team members in preparing Standard Operating Procedures manuals.
3. Coordinate response to more complicated user service requests and assure follow-up.
4. Ensure compliance with Jones Lang LaSalle policies, procedures, and standard practices.
5. Take responsibility for booking Training Courses for all staff.
6. Contribute to the overall contract objectives, responding effectively to new directives.
Key Skills
1. Outstanding customer service skills and orientation.
2. Experience in a hands-on role working within a facilities environment.
3. Ability to multi-task and maintain professionalism at all times under stressful situations without supervision.
4. Proficient in MS Office, particularly Excel and Outlook, with excellent written and verbal communication skills.
5. Previous experience of working in a fast-paced, corporate multi-national environment.
6. Demonstrate flexibility in relation to type of works carried out and availability.
Experience
1. 2-4 years previous facilities administration or helpdesk experience.
2. Experience in an administrative role working within a facilities, events, hospitality, or social media environment.
Location: On-site – Nottinghamshire, GBR
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