Our Junior Receptionist will provide an exceptional, premium experience for visitors and staff through efficient front desk management, embodying Hermès GB's excellence in every interaction. This role requires 5 days a week in our Hinde Street Office. The official title internally is Trainee Front Desk Host, an entry level position. Who we are Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 300 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin and Manchester. Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company's management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group's progress, and where everyone shows commitment and passion, depth and lightness in all that they do. Learning and sharing, cultivating one's curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual's development, and make up the company's principle of continuous learning and passing down of knowledge. Our DNA is built up of People, Passion, Personality and of course, our wonderful Product. This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation. Key Responsibilities Call Management: Handle incoming calls, take and distribute messages, and redirect callers to appropriate departments. Hermes Ambassador: Represent Hermès GB by providing a premium experience for all colleagues and visitors. Security: Ensure all visitors / contractors are signed in and announced before accessing the building; escort visitors to their meetings. Point of Contact: Serve as the first point of contact for colleagues with in-depth knowledge of departmental locations and key personnel. Ownership: Take full responsibility for the Reception experience, maintaining a customer service mindset at all times. Meeting Room Management: Schedule, prioritise, and reorganise meeting room bookings as necessary. Stock Maintenance Kitchen Supplies: Ensure the kitchen and tea points are well-stocked at all times with necessary items such as milk, fruit, tea, coffee, and cutlery. Stationery: Maintain stock levels of stationery across floors including printer paper and envelopes. Additional Office Duties Mail and Couriers: Arrange and track post and couriers, understanding delivery and turnaround times for high-value or stock items. Document Handling: Manage printing, laminating, and binding tasks. Administrative Tasks: Take care of administrative tasks for the Office Manager / Senior Team as required. Financial Purchase Orders: Raise or assist in raising purchase orders, ensuring company commitments are always tracked. Expense Management: Process expenses for Reception and for the Senior Team as required. Submit expenses and receipts promptly and track costs to identify potential savings. Maintenance/Facilities Environment: Conduct daily floor walks to ensure office facilities are well-maintained and operational. Repairs: Report any necessary repairs to the facilities team. First point of contact with contractors. Cleaning Standards: Maintain high cleaning standards, particularly at visitor touch points. Liaise directly with cleaning company to ensure consistently high service. Events Catering and Setup: Arrange catering for internal events, manage cutlery and crockery inventory, and handle meeting setup and cleanup. Support: Ensure additional support is booked for events, such as waiting staff, office temps, and cleaners. Suppliers Supplier Relationships: Build and maintain mutually beneficial relationships with suppliers. Competencies We are looking for someone who is clear, professional, and friendly in their communication style, both written and verbal. French would be an advantage, any other languages would be desirable, but not essential. Whether you are a recent graduate, looking to move from retail or have been in administration role prior, this could be the perfect role for you. As they are representing the House, the ideal candidate will always maintain a polished and professional demeanour: able to juggle changing priorities and manage their workload in a cool, calm and collected way. You will be both proactive and resilient, able to demonstrate how you would thrive in a role that is stakeholder-facing, admin-focused and be a fountain of knowledge for both colleagues and external visitors. You will be autonomous in your working style, whilst being a key team player with a collaborative approach. Taking full responsibility for the Reception experience, you will maintain a customer service mindset and be able to evidence ways you have done this effectively. You will also possess: Strong Organisational Skills: Ability to manage multiple tasks, prioritise responsibilities, and keep accurate records. Solid IT Proficiency: Proficiency in Microsoft Office packages, including Outlook, Word, and Excel. Diary management and invoicing experience would be advantageous, but not essential. Commitment to Customer Service Excellence: Commitment to providing exceptional service and creating a positive experience for all visitors and colleagues. Excellent Attention to Detail: Ensuring accuracy in all tasks, from handling calls to managing office supplies. Security and Safety Awareness: Knowledge of Hermès policies and procedures, ensuring discretion when needed and upholding the standards of the house. Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.