Job Description
Role: Billing and Recovery Officer REF 1485819
Contract Length: Until May 2025 - possible extension
Location: Hybrid/Kettering, Corby, Wellingborough or Thrapston offices -Ideally 3 days in office, 2 days WFH - Flexible
IR35: Inside
Pay Rate to Intermediary: £25 per hour
Security Clearance: DBS
Spinwell is recruiting for a Billing and Recovery Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE BILLING AND RECOVERY OFFICER
1. To maintain an up-to-date knowledge of Council Tax and recovery legislation and case law and related policies and procedures.
2. To undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders.
3. To deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements always providing a good customer service.
4. To deal with enforcement agents returned cases and make decisions on the next course of action.
5. To assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system.
6. To liaise with the Seniors to ensure that the Councils approach ...