We’re hiring for a Store Supervisor to join our friendly team in our London Store.
Location:
About us:
We are the market leader in original and authentic football shirts, so if you have an interest in sustainable fashion and sportswear, then this is a great opportunity to join our team at Classic Football Shirts. The directors Matt Dale and Doug Bierton founded the company as students and friends in 2006 during their university years. As avid classic football shirt collectors, they spotted a gap in the market for buying and selling football shirts. Since then, we have worked with nearly every major football brand and team to grow the greatest and largest collection of football shirts to offer our loyal customers. We welcome all suitably qualified applicants and are committed to creating an inclusive environment for all our employees. We have a great work ethic and a friendly group of diverse employees who enjoy working here to help carry out our mission.
To find out more about our story, click here.
Shifts can fall on: Monday to Sunday
As a Store Supervisor at Classic Football Shirts, you’ll play a key role in delivering an outstanding shopping experience that celebrates football culture and iconic shirts from across the decades. Working closely with the Store Manager and Assistant Manager, you'll help lead the day-to-day operations, support the team, and ensure the store runs smoothly and efficiently. This is a hands-on role where you’ll engage with customers, support staff, and help maintain the visual and operational standards of our unique retail environment.
Key responsibilities:
1. Support Daily Operations: Assist the Store Manager and Assistant Manager in overseeing daily store operations, ensuring high standards of customer service and an organized environment.
2. Lead by Example on the Sales Floor: Actively engage with customers, offering product knowledge, styling advice, and sharing enthusiasm for classic football shirts, creating memorable shopping experiences.
3. Team Supervision and Motivation: Help to guide, motivate, and support the sales team during shifts, fostering a positive and productive work environment.
4. Merchandising and Stock Management: Maintain visual and merchandising standards by helping with stock replenishment, product placement, and keeping displays engaging and on-brand.
5. Customer Service Excellence: Ensure every customer feels welcomed and valued, addressing any questions or concerns with patience and expertise.
6. Assist with Training and Development: Help onboard and train new team members, ensuring they understand the store’s culture, product range, and customer service standards.
7. Cash and Inventory Management: Support daily cash handling, manage till operations, and assist in inventory counts as needed, ensuring accuracy and attention to detail.
8. Problem Solving and Issue Resolution: Handle any day-to-day challenges that arise, whether customer-related or operational, and escalate issues to management when needed.
About you:
* Passionate about Football and Fashion: You love football history and know the stories behind classic shirts, making you a natural fit for connecting with customers who share that enthusiasm.
* Customer-Centric Mindset: You genuinely enjoy helping people, offering a warm, friendly demeanor that makes customers feel welcome and valued.
* Reliable and Trustworthy: With a strong sense of responsibility, you can be counted on to handle cash, inventory, and customer interactions with integrity.
* Natural Leader and Team Player: You have an easygoing yet effective leadership style, supporting and guiding the team while working collaboratively with store management.
* Organized and Detail-Oriented: You’re skilled at keeping track of tasks and responsibilities, maintaining high standards, and ensuring a smooth-running store.
* Adaptable and Solution-Oriented: You thrive in a dynamic retail environment and are quick to find solutions to any challenges that arise on the floor.
Qualifications
* Prior retail experience, ideally in a supervisory or team lead role.
* Passion for football culture and knowledge of classic football shirts is a strong asset.
* Strong communication and interpersonal skills, with a customer-focused approach.
If you have an interest in sustainable fashion and sportswear, then this is a great opportunity to join our team at Classic Football Shirts, who are the market leader in original and authentic football shirts.
* Full training and ongoing support from line manager and supervisors.
* Opportunity to learn about football shirts.
* Monthly team social.
* Small friendly team.
* Enhanced annual leave subject to length of service.
* Enhanced family leave subject to length of service.
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