Soft Services Manager – Facilities Management - Edinburgh
FM Search & Select is working with a leading facilities management provider to recruit an experienced Soft Services Manager. This mobile role will oversee a multi-client portfolio across the East of Scotland, ensuring the highest standards of service delivery across a range of sites. This is a fantastic opportunity for a hands-on, people-focused professional with a background in soft services and team management.
Package:
*
£32,000 – £35,000 (depending on experience)
*
Company car with fuel card
*
25 days annual leave + bank holidays
*
Early finish on Fridays
*
Option of flexible working hours
*
Company pension scheme
*
Ongoing training & career development opportunities
Responsibilities:
*
Lead and manage soft service delivery across multiple client sites for cleaning.
*
Supervise and support on-site teams, ensuring high performance and staff engagement
*
Conduct regular site visits to audit standards, provide coaching, and maintain compliance
*
Build and maintain strong relationships with clients, acting as the key point of contact
*
Oversee rota planning, training, onboarding, and staff development
*
Ensure delivery of services in line with SLAs and KPIs
*
Identify areas for service improvement and operational efficiency
*
Uphold all health & safety protocols and company procedures
Qualifications & Skills:
*
Proven experience in soft services supervisory or management across multi-site environments
*
Strong leadership skills with the ability to motivate remote teams
*
Confident communicator with strong client-facing experience
*
Full UK Driving Licence (essential for mobile working)
*
Excellent organisation and time management skills
*
Understanding of FM compliance and H&S legislation
*
Proactive, solutions-focused, and adaptable to change
*
Strong IT skills is essential
Interested? Apply today or contact Maxine McGrath at FM Search & Select to find out more