Job summaryBand 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:o keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurseso contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care planso ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans Main duties of the jobWe believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. About usCentral and North West London NHS Trust expects all Band 3 Health Care Support Workers to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends, family and carers and also other staff members.As a Band 3 Health Care Support Worker we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others betterWe expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.Job description Job responsibilitiesWorking under the supervision of Registered Nurses Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013) Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary Escalating safety concerns and by doing so acting as effective advocates for those who use our services Being open and transparent about their own practice Identifying areas where improvements in safety or quality can be made Working closely with others to improve services Maintaining accurate, legible, comprehensive records Maintaining compliance with their mandatory training requirementsJob description Job responsibilitiesWorking under the supervision of Registered Nurses Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013) Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary Escalating safety concerns and by doing so acting as effective advocates for those who use our services Being open and transparent about their own practice Identifying areas where improvements in safety or quality can be made Working closely with others to improve services Maintaining accurate, legible, comprehensive records Maintaining compliance with their mandatory training requirementsPerson Specification Education & Qualification Essential Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate) QUALIFICATIONS Spoken and written English, to an appropriate standard to fulfil the job requirements Desirable Relevant Level 3 qualification -eg. advanced apprenticeship, A-levels, T-levels, NVQ Care Certificate - you will be supported to complete this within 3 months of starting if not achieved elsewhere Experience Essential Previous experience of working with a multidisciplinary team Experience of working with the general public communicating with a range of different people Previous experience of working in a fast-paced environment Previous experience of working within a customer focused environment Desirable Healthcare/NHS or similar experience in community or hospital settings Volunteer sector Experience in a caring role Previous experience in mental health setting or working with adults suffering from mental health problems Skills and knowledge Essential Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies IT Skills: Able to maintain electronic patient records Use Microsoft Word to draft letters and reports Caring Skills You are expected to adhere to the Code of Conduct for Health Care and Support Workers and Adult Social Care Workers in England. Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan Able to work under your own initiative but follow the directions of care plans and Band 4 staff or registered Nurses Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with Desirable Basic knowledge and understanding of the Mental Health Act 1983. Person Specification Education & Qualification Essential Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate) QUALIFICATIONS Spoken and written English, to an appropriate standard to fulfil the job requirements Desirable Relevant Level 3 qualification -eg. advanced apprenticeship, A-levels, T-levels, NVQ Care Certificate - you will be supported to complete this within 3 months of starting if not achieved elsewhere Experience Essential Previous experience of working with a multidisciplinary team Experience of working with the general public communicating with a range of different people Previous experience of working in a fast-paced environment Previous experience of working within a customer focused environment Desirable Healthcare/NHS or similar experience in community or hospital settings Volunteer sector Experience in a caring role Previous experience in mental health setting or working with adults suffering from mental health problems Skills and knowledge Essential Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies IT Skills: Able to maintain electronic patient records Use Microsoft Word to draft letters and reports Caring Skills You are expected to adhere to the Code of Conduct for Health Care and Support Workers and Adult Social Care Workers in England. Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan Able to work under your own initiative but follow the directions of care plans and Band 4 staff or registered Nurses Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with Desirable Basic knowledge and understanding of the Mental Health Act 1983. Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .Employer details Employer nameCentral and North West London NHS Foundation Trust AddressFrays Ward, Riverside Centre, Hillingdon Hospital Pield Heath Road UxbridgeUB8 3NN Employer's website