Contents Location About the job Benefits Things you need to know Apply and further information Location Exeter, South West England, EX1 3PB About the job Job summary Were looking for an exceptional Lead Applications Operations Engineer to help us make a difference to our planet. As our Lead Applications Operations Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. Were a force for good - focusing on our environmental and social impact Were experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making Were better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Job description Your world of expertise This is an exciting opportunity to step into a newly created post and make it your own. We are looking for someone with leadership and management skills that can empower a team to support SaaS products and services for our Directorate Stakeholders. You will form good working relationships with internal Stakeholders and Vendors of these services and put in a place a full lifecycle care package, including support, advice, continuous improvement, integration, adoption and governance. Your key duties Manage a Team of Application/EUC Engineers and Analysts to support our Business facing applications and provide a specialist SME advisory service for our suite of Microsoft & Power Platform Apps. To develop the team to optimise their performance and deliver great customer service. Manage and handle the investigation and resolution of incidents, issues and advisory requests that occur and be proactive in achieving excellent user outcomes. Initiate and monitor actions to investigate patterns and trends to resolve problems, consult specialists where required, determine the appropriate remedy, and assist with its implementation where applicable. Manage relationships with Vendors, Business Owners and IT colleagues to assure the ROI and effectiveness of the SaaS products supported. Assist with the negotiation of licensing requirements. Adhere to Service Management principles. Manage your SaaS lifecycles by building a collaborative evaluation process to identify performance information, adoption and plan for updates and renewals. Demonstrate knowledge of the lifecycle/capability elements of ITIL. Foster a culture of effective communication approaches and collaboration with your stakeholders and colleagues across Technology and be adept at interacting at all levels. Person specification Essential Criteria, skills and experience: Experience of managing a multi-skilled and agile team, demonstrating how it is developed and well maintained. (Were better together) Demonstrable experience and breadth of understanding of supporting and advising on SaaS Business Applications in Technology. Demonstrate accomplished troubleshooting and problem fixing skills. (Were experts by nature) Show experience and capability in managing relationships with Vendors and Met Office Stakeholders. Providing evidence of real world situations resolving live issues. (We keep evolving) Excellent communication and documentation skills, showing planning, evaluation, and governance of best practices for SaaS usage and adoption. Demonstrate knowledge of the lifecycle/capability elements of ITIL and how to apply this to the services supported by your team. Specifically in the areas of continuous improvement for SaaS products. Desirable Criteria: We encourage you to apply if you believe you meet our essential criteria, but were also keen to discover if you have: Experience working with SaaS products ie: HR Systems, Dynamics 365 CRM & F&O, Microsoft suite of applications. Experience of Microsoft Power Platform suite Benefits Alongside your salary of £41,725, Met Office contributes £12,087 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their Best Workplaces in Tech 2023 and 2024 lists, as well as their 54 Best Workplaces for Women 2023 list. As our Lead Applications Operations Engineer, your total reward package will be up to £63,719 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Things you need to know Selection process details How to apply If you share our values, wed love to hear from you Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 05/01/2025 at 23:59 with first stage interviews commencing from 20/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at careersmetoffice.gov.uk. If youre considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds dont always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Resourcing Team Email : careersmetoffice.gov.uk Recruitment team Email : careersmetoffice.gov.uk Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail