Customer Services Rep - Call Handler Location: Rainhill Salary: £13,063pa Job Type: Permant / Part time 20 hours (shift pattern) We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world. We currently turn over 2 billion per year in the UK alone We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients. We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill. The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets. The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment. Previous helpdesk or facilities experience is not a critical requirement. Essential Qualifications/Skills: Previous administration experience Excellent telephone manner Excellent attention to detail Proficient IT Skills including MS Office (Outlook, Excel) ability to pick up new systems Package Overview £13,063pa Part time 20 hours 2 week shift pattern Parking on site Company sick pay Pension scheme Cycle to work scheme If this particular vacancy is of interest to you please call Fern CV Bay on 0121 389 0023