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We are currently seeking a Homeownership Coordinator responsible for the day-to-day processing of all homeownership transactions, such as shared ownership sales, staircasing, lease extensions, remortgages, equity loan redemptions, and Right to Buy / Right to Acquire.
This role is hybrid, requiring one day per week at our head office in Bedford, with the remaining days working from home. Additional days in the office may be required based on business needs. Living within a commutable distance to Bedford is essential.
We will provide a development plan along with training and coaching.
What you will be doing:
* Administer and proactively progress staircasing transactions within set KPIs.
* Process shared ownership sales from enquiry to legal completion, maintaining high customer service standards.
* Handle Right to Buy (RTB) / Right to Acquire (RTA) applications in compliance with legislation.
* Additional responsibilities include processing lease extensions, leasehold and freehold sales, remortgages, transfer of equity, equity loan redemptions, and deeds of variations.
* Deliver a timely and exceptional customer experience for purchasers, vendors, and current homeowners.
* Progress transactions efficiently and proactively to generate income.
* Maintain regular communication with purchasers, solicitors, conveyancers, financial organizations, brokers, stakeholders, and colleagues.
* Ensure compliance with relevant legislation and the Capital Funding Guide.
We’d love to meet someone with:
* High IT literacy in Microsoft Excel, Word, PowerPoint, and Outlook.
* Strong and accurate written communication skills.
* Ability to manage a high and varied workload across multiple sales transactions.
* Ability to work collaboratively with colleagues and present professionally.
* A 'can-do' attitude and commitment to producing quality work.
* Experience working in a busy, fast-paced sales environment with good prioritization skills.
* Knowledge or experience of residential sales is beneficial.
* Understanding or experience of Shared Ownership and/or low-cost homeownership is desirable.
Amongst what we offer you:
* A competitive salary of £29,500.
* 28 days holiday plus Bank Holidays.
* Free life assurance.
* Access to extensive wellbeing services and tools, including a digital gym.
* Opportunities for learning and development.
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