Job Description As a Team Leader you will… Provide guests with a heartfelt and memorable experience each and every time they visit. Support the management team during service and resolve any issues that arise in their absence. Help organise and coordinate the team during a busy shift making sure everything runs like clockwork. What you’ll bring… Openly Warm – An open, natural warmth which helps everyone feel at ease. It brings new guests through the door and keeps them coming back. Dedicated –You’re dedicated to everything Crafted, ensuring every guest has the best experience, regardless of the occasion - even four-legged visitors are given a bowl of water (and a belly rub). Effortlessly Cool – You ooze confidence and knowledge and building relationships with our regulars comes naturally to you.