Job Title: Administrator/Service Advisor (Automotive Industry)
Company: Vibe Recruit (Recruiting on behalf of our client)
About the Role:
Vibe Recruit is currently seeking a dedicated and reliable Administrator/Service Advisor for our client in the automotive industry. This is a fantastic opportunity for someone with excellent organisational and communication skills, who is looking to join a supportive and friendly team. While previous experience in the automotive industry is not essential, a passion for providing excellent customer service and strong administrative abilities are key to success in this role.
This is a full-time, Monday to Friday position, with an alternate Saturday shift. You must be able to reliably commute to the site, as the shift starts at 8:20 AM.
Key Responsibilities:
1. Provide administrative support to the service department, including managing customer appointments and inquiries.
2. Act as the first point of contact for customers, providing information on services and resolving any queries.
3. Coordinate between the workshop and customers to ensure smooth service delivery.
4. Maintain accurate records of customer interactions, service requests, and job progress.
5. Process orders, handle invoicing, and manage service documentation.
6. Provide updates to customers regarding the status of their vehicles and advise on any additional work required.
7. Work collaboratively with the team to ensure the smooth operation of the service department.
Requirements:
1. Strong organisational and administrative skills.
2. Excellent verbal and written communication abilities.
3. A customer-focused attitude with the ability to handle inquiries and resolve issues efficiently.
4. Ability to multitask and manage a busy workload.
5. Punctual and reliable, with the ability to start your shift at 8:20 AM.
6. Previous experience in a customer service or administrative role is desirable.
7. Automotive industry experience is not essential, but an interest in the sector is a plus.
8. Must be able to commute to the site without issue.
What We Offer:
- A full-time, permanent position with a competitive salary.
- Monday to Friday role with an alternate Saturday shift.
- Supportive working environment with opportunities for career growth.
- Training and development to support your success in the role.
If you're an experienced administrator or service advisor with a passion for customer service, we'd love to hear from you!
Vibe Recruit is an equal opportunities employer.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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