Description Location : Poole, Dorset, BH12 4TS Salary : £30,000 - £32,000 (negotiable based on experience) Working Hours : Monday - Friday, 8am - 5pm (Office-based) We’re recruiting for a Sales Support Administrator to join a growing SME, family run business. This is a fantastic opportunity for a highly motivated, proactive individual to support a dynamic and growing team. You will provide vital support to the Business Development Manager and wider sales team, enabling them to focus on customer-facing activities while ensuring seamless administrative and operational processes. Key Responsibilities: Administrative Support : Assist the Business Development Manager and Account Managers with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery. Sales Process Management : Track and monitor the sales process from initial engagement through to ongoing account management. Ensure all necessary steps are documented and followed. Customer Account Review : Record and action items arising from customer account reviews and meetings. Resolve issues and queries quickly, collaborating with relevant departments when necessary. Reporting & Data Management : Maintain accurate customer data in CRM systems, monitor sales calls, visits, and pipeline, and generate performance reports for the Divisional Managing Director. Issue Resolution : Address customer complaints and issues, working closely with other departments to resolve problems such as product returns, late deliveries, or faulty products. Collaboration & Communication : Act as the go-to person for general inquiries, manage internal and external communications, and ensure customer interactions align with the company’s values and mission. Essential Skills & Experience: Proven Experience : Strong understanding of sales processes and experience working with sales teams. Proactive & Solution-Focused : Ability to work autonomously, take ownership of tasks, and proactively seek areas to add value to the team. Technical Skills : Proficiency in Microsoft Excel and other MS Office tools, with the ability to work confidently with CRM and ERP systems. Attention to Detail : Strong organisational skills, with a keen eye for detail and accuracy in all aspects of work. Problem-Solving : Experience in resolving customer issues and troubleshooting effectively. Relationship Building : Ability to develop strong relationships with both internal colleagues and external customers. Requirements What We’re Looking For: A self-motivated individual who can work independently but also enjoys being part of a collaborative team. An organised individual with a natural ability to manage multiple tasks and prioritise effectively. A proactive approach, seeking out opportunities to add value and make improvements. A strong communicator who is comfortable interacting with people at all levels, both written and verbal. Why Join Us? Growth & Development : This role offers a great opportunity to develop your skills and career. Supportive Culture : Join a company with a fantastic team culture, where you’ll receive the support you need to thrive and progress. Impact & Recognition : Your work will directly contribute to the success of the team and the wider business. To Apply: If you're ready to take on a role that will challenge you and offer real growth opportunities, submit your application today