Job Summary
Part Time 15 hours per week
Week 1 - Friday 8:30am-4:30pm, Saturday 8:30am-12:30pm, Sunday 8:30am-12pm
Week 2 - Friday 8:30am-4:30pm plus one other weekday (flexible) 8:30am-4.30pm
Provide comprehensive secretarial support to the Community Midwifery (CMW) Co-ordinators and Community Midwives. To be the central contact for local / regional / national Maternity Services to communicate details of women requiring community midwifery services (antenatal and postnatal).
Main duties of the job
* Act as a central point of contact for all Community Midwifery (St Helens, Knowsley, Halton and Runcorn) based telephone/email contacts, maintaining a courteous, calm and helpful manner when dealing with pregnant women, women in labour and new mothers.
* Be fully competent in using the electronic CISCO system to answer telephone calls, redirect patients to the appropriate department and deal with any queries.
* Communicate with out of area Trusts to ensure patients have correct postnatal follow up.
* Provide efficient secretarial support for the CMW service, including managing diaries, receiving telephone calls, emails, post and taking messages.
* Receive emails in relation to patients and record any appropriate details on the Medway system to ensure that patient records are fully up to date.
* Cross-reference newly registered patients from the Emergency Department/ Paediatrics and liaise with ward areas if needed in relation to telephone messages received.
* Communicate Blood Spot repeat requests from AHCH to the CMW + Screening team immediately upon receipt.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Job Description
KEY DUTIES
* Act as a central point of contact for all Community Midwifery (St Helens, Knowsley, Halton and Runcorn) based telephone/email contacts, maintaining a courteous, calm and helpful manner.
* Be fully competent in using the electronic CISCO system to answer telephone calls, redirect patients and deal with queries.
* Communicate with out of area Trusts for correct postnatal follow up.
* Provide efficient secretarial support for the CMW service, inclusive of managing diaries and communicating relevant information.
* Record patient-related emails on the Medway system to ensure patient records are up to date.
* Cross-reference newly registered patients from the Emergency Department/ Paediatrics and liaise with ward areas as needed.
* Communicate Blood Spot repeat requests from AHCH to the CMW + Screening team immediately upon receipt.
* Maintain the database for Neonatal Screening Avoidable Repeats and assist in reporting and data collection.
* Maintain accurate records of discharges, postnatal records, home deliveries, and other records.
* Be familiar with and use all office technology.
* Undertake clerical work on behalf of the unit as required.
* Provide cover for the midwifery secretary when requested.
* Order and replenish CMW stationary and supplies as needed.
* Liaise with other staff members effectively.
* Efficiently deal with incoming and outgoing mail.
* Co-operate in the introduction of new technology.
* Act as cross cover for the Midwifery Secretary and Women's Outpatient Clerical Administrator.
Person Specification
Qualifications Essential
* Educated to GCSE standard or equivalent/experience.
Skills Essential
* Significant experience as a secretary or equivalent level of knowledge.
* Word Processing Skills.
* Excellent IT skills.
* Excellent communication skills.
* Knowledge of IT systems.
Other Essential
* Ability to work as part of a team.
* Ability to work on own initiative.
* Understanding of the confidential nature of the role and awareness of data protection.
* Able to work hours and duties required by the post.
* Willingness to undergo further training as needed.
* Able to adopt a flexible working approach when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston
Prescot
L35 5DR
Employer's website
Mersey and West Lancashire Teaching Hospitals NHS Trust #J-18808-Ljbffr