Part Time (14.8 hours, 0.4 FTE) – Weekend Delivery
Location: Birmingham Campus
The Institute of Inner-City Learning (IICL) is looking for an Operations Administrator to join our Birmingham campus on a part-time, permanent contract, working 14.8 hours per week across the weekend.
THE ROLE
The post is concerned with the delivery of a front-facing support service and behind-the-scenes administrative support, playing an integral role in delivering an excellent customer and administrative service. The post holder will be expected to work effectively and pro-actively without constant supervision. An essential part of the role will be to support the Campus in its front-of-house and administrative needs. In order to deliver an effective customer-focused service, flexibility in terms of work and team support will be vital.
The post holder will need to be focused on delivering high-quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus administration as well as a good working knowledge of the broader aims and objectives of the UWTSD.
MAIN DUTIES
The role includes, but is not restricted to, the following:
* Maintaining effective and professional communication channels
* Providing and maintaining an effective reception and/or helpdesk service for all clients
* Being responsible for maintaining operational documentation accurately
* Undertaking Event, Conference and Room Booking administration and support, including the issuing of function sheets
* Meeting and greeting contractors and internal and external customers for day-to-day business and functions
* Processing incoming and outgoing mail/deliveries
* Providing administrative support, car parking availability and general site information
* Being responsible for sending mail shots and other marketing materials as required
* Providing support as required for the finance function such as purchase orders, processing/matching supplier invoices, raising internal/external invoices, quotations for approval by nominated individuals and analysing figures
REQUIREMENTS
You should have:
* A good level of general education
* Previous experience in providing high-quality administrative support
* Evidence of providing high-quality customer service
* Ability to demonstrate effective organisational skills
* Good interpersonal and communication skills with the ability to communicate effectively at all levels
* Ability to apply attention to detail
* Knowledge of Microsoft Office packages inc. experience of using these programs in a working environment
BENEFITS
Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:
* Generous Annual leave entitlement of 28 days annual leave per year (plus 8 bank holidays & 4 University closure days) (Pro-rata for this role)
* Competitive pay and pay progression
* Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%
Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.
Closing date: 19th January 2025 at 11:59pm
£22,681 to £24,533 per annum (Pro-rata)
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