Salary: £23,000 per year plus OTE £6000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home
Are you a natural-born salesperson and have targeted sales experience?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Retention department in a role that offers great work-life balance plus a flexible and engaging onboarding experience.
The role you’ll do
As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:
* Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
* Share the features and benefits of protection products to help customers find the one that’s right for them.
* Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
Sound good? There’s more…
* You can work fully remotely if you choose. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access.
* Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis.
* You will work 37.5 hours per week and receive £23,000 per annum with competitive OTE commission on top.
What else to expect:
* In a 5-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
* You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.
* You will be required to work 2 x Saturdays in every 5. On these weeks you will have an allocated day off during that week.
* Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
The experience and skills you need
* A solid background in targeted sales.
* A driven mindset with strong sales skills and a love for hitting targets.
* Proven experience of working autonomously or in a home-based position.
* Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed.
* A team player committed to creating an excellent customer experience.
* Unflappable and resilient attitude to juggle tasks and bounce back quickly.
So, what are these benefits?
* Full training– with clear career progression opportunities.
* Regular incentives– with some pretty great prizes.
* Sales bonuses– each month you’ll get the chance to earn some extra take-home pay.
* Annual leave– 33 days (including bank holidays).
* A free annual D&G protection plan.
* Employee assistance programme– free support and advice on relationships, physical and mental health, financial assistance and more.
* Health and wellbeing– discounted gym membership, help towards essential healthcare costs.
* Pension scheme– matched employer contributions up to 5% of basic salary.
* Life assurance– employer funded cover of 4x basic salary.
* Employee discounts– access to discounted Sky TV and mobile packages.
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us in the Retentions department.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
Domestic & General are an equal opportunities employer, which means we treat people fairly.
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