CAME UK Castle Donington, England, United Kingdom
Technical Services Director
Based at Castle Donington – with responsibility for teams also based in High Wycombe, Hemel Hempstead and Livingston
We are looking for an experienced Technical Support and Services Leader to join our UK & Ireland group as Technical Services Director, responsible for driving our post-sale technical support and services strategy and helping our teams to continue to thrive on our journey of providing customers with the very best technical support possible, through customer-centric solutions and a continuous service approach.
About Us:
We are a leading global manufacturer of cutting-edge gate automation equipment, intercom access systems, parking systems, and automatic barrier solutions. Our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services.
Role Overview:
As Technical Services Director you will have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately 25 roles.
Your role will be to lead, mentor, and inspire a team of technical support professionals, fostering a collaborative and high-performance culture.
Alongside the day-to-day responsibilities, you will be asked to take the reins on ongoing projects to help us reach new heights in technical support!
Requirements:
* Proven experience in a technical support leadership role, preferably within a similar type of industry.
* Strong technical background with a solid understanding of electro-mechanical, electronic, cloud-connectivity, access systems, parking systems, or similar related technologies.
* Demonstrated success in managing and developing high-performing technical support teams.
* Excellent communication and interpersonal skills with a focus on building strong relationships with both internal and external stakeholders.
* Customer-centric approach, always striving to exceed customer expectations.
* Strong problem-solving skills and the ability to think analytically.
* Flexibility & willingness to travel regularly to our 3 main UK offices and occasional visits to our international headquarters in Italy.
Join Our Team:
CAME aim to offer a dynamic work environment where innovation and collaboration are highly valued. As a Technical Services Director, you will have the opportunity to help shape the future of our product post-sale support, lead a talented team, and make a significant impact on our customers' experiences. We provide competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development.
If you are a results-oriented technical support leader who thrives in a customer-centric organisation, and are willing to embrace the responsibilities listed above we would love to hear from you.
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