Closing date 11.59pm Monday, 27th January 2025.
This is a rare and exciting opportunity for a suitably experienced and dynamic individual to join our transformation team. Ideally, we are looking to recruit someone who has extensive knowledge of Urgent Care patient pathways. You will understand the Urgent Care landscape and help align General Practice priorities and those of the system, through the implementation of transformational projects which improve and develop Urgent Care pathways for patients.
We work closely with our practices together with primary and secondary care providers to amplify their voices in discussions and decisions about the delivery of healthcare in our area. Our vision is to empower general practice.
If you are an experienced Programme Manager and would like to discuss this role in more detail, please email our People Services team at recruitment@onecare.org.uk, who can arrange for a discussion with a member of the team.
Face to face interviews will be held at One Care Offices in Whitchurch, South Bristol on Monday 3rd February.
We particularly encourage applications from those that identify as Black, Asian and Minority Ethnic as they are currently under-represented in the health and care sector.
Main duties of the job
As the Urgent Care Programme Manager you will:
1. Enable general practice to feed into the design, development, and mobilisation stages of a model of care that delivers the outcomes of the Urgent Care workstream objectives, reduces inequalities across the system and responds to local needs.
2. Lead the Urgent Care GPCB Committee who will feed into the work and have oversight of general practice processes made up of representatives across the six GP localities and those with specialist interest in this workstream.
3. Develop and implement a general practice programme plan of Urgent Care priorities.
4. Support GPCB to ensure sufficient resource available to general practice to deliver the programme plan.
5. Provide a single contact point for other BNSSG providers, the system workstream programme team and general practice.
6. Develop and maintain relationships with key stakeholders both internally and externally.
7. Share information with general practice, secondary care and ensure engagement.
8. Work well with workstream management team (ICB, Trusts) to develop shared objectives.
9. Scope and define projects and initiatives in support of the workstream plan, including providing information, analytical advice and expertise as needed.
10. Contribute to business plans, dashboards, risk logs and other programme documentation to support the achievement of identified workstream outcomes.
About us
OneCare is the GP federation representing and supporting practices in Bristol, North Somerset and South Gloucestershire (BNSSG). Established in 2014, we have 67 member practices across the area that provide healthcare for around 1 million patients. Our vision is to empower general practice. We are a Community Interest Company focused on delivering benefits for our practices.
We offer direct support to practices with many different aspects of running their day-to-day businesses through our Practice Support Team. We also support practices to work at scale at PCN, locality and BNSSG-level, holding contracts on their behalf as required and offering relevant expertise in digital, analytics and communications. We work closely with our practices to amplify their voices in our area's discussions and decisions about healthcare delivery.
In September 2020, One Care established a GP Collaborative Board (GPCB) to accelerate and amplify the representation of general practice in the wider health and social care system. The GP Collaborative Board enables general practice to engage effectively with the developing Integrated Care System and to support development of strong place-based Integrated Care Partnerships. The GPCB brings together all general practice leaders so we can function as an equal beside other providers and the commissioner. The GPCB has GPCB Programme Managers which strategically operationalise GPCB priorities.
Job responsibilities
To understand the Urgent Care landscape and to align General Practice priorities and those of the system, through the implementation of transformational projects which improve and develop Urgent Care pathways for patients.
1. Enable general practice to feed into the design, development, and mobilisation stages of a model of care that delivers the outcomes of the Urgent Care workstream objectives, reduces inequalities across the system and responds to local needs.
2. Lead the Urgent Care GPCB Committee who will feed into the work and have oversight of general practice processes made up of representatives across the six GP localities and those with specialist interest in this workstream.
3. Develop and implement a general practice programme plan of Urgent Care priorities.
4. Support GPCB to ensure sufficient resource available to general practice to deliver the programme plan.
5. Provide a single contact point for other BNSSG providers, the system workstream programme team and general practice.
6. Develop and maintain relationships with key stakeholders both internally and externally.
7. Share information with general practice, secondary care and ensure engagement.
8. Work well with workstream management team including Integrated Care board and hospital trusts to develop shared objectives.
9. Scope and define projects and initiatives in support of the workstream plan, including providing information, analytical advice and expertise as needed.
10. Contribute to business plans, dashboards, risk logs and other programme documentation to support the achievement of identified workstream outcomes.
11. Recruit and provide line management to project managers to deliver agreed workstream projects.
12. Build and maintain good working relationships with a broad range of internal and external stakeholders (clinicians, managers, providers etc.) on a range of operationally sensitive issues.
13. Produce and present reports, requiring the collection, analysis and interpretation of a wide range of data including differing expert opinion/recommendations.
Person Specification
Personal qualities, skills and attributes
* Ability to articulate and advocate the value of collaborative working to benefit patient need.
* Capable of working autonomously with minimal supervision.
* Excellent oral and written communication skills, interpersonal skills, relationship building skills.
* Ability to present concise and considered information.
* Ability to understand complex primary care agendas and relationships.
* Ability to coach and challenge others in a supportive and constructive way.
* Skilled in developing consensus where there are strongly held differing views providing judgement where advice expert opinion differs.
* Able to work effectively within diverse groups and teams.
* Capacity to communicate effectively with others, employing skills to motivate, negotiate and influence.
* Able to use skills to encourage innovation and collaborative working.
Qualifications
* Qualification in Management, or Project Management related subject or demonstrable equivalent professional development.
* Knowledge of health service management and delivery, including primary care.
* Experience of working in primary care.
* Knowledge of strategic urgent care initiatives.
* Knowledge of and recent experience of current developments in NHS.
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