Department
The Library’s values of customer focus, collaboration, and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high-quality services we deliver to our user communities.
Role
As a Customer Services Assistant, you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building, and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings. Additionally, you will provide key elements of stock preparation, processing, replacement of items on shelves, and stock tidying.
The role available is an evening role working from 4 PM to midnight on Thursdays, Fridays, and Saturdays.
Skills, Experience, and Qualifications Needed:
You will have a good general education, as well as experience in front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential for weekend vacancies and desirable for evening vacancies, and the ability to lift and move books, furniture, and equipment is essential for all roles.
Interview Date: To be confirmed
For Informal Enquiries: Please contact Nathan Williams, Services Manager, at nathan.williams@york.ac.uk or call 01904323825.
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